Thank you for choosing Soccermates. We want you to have the best possible experience with our digital products and SaaS tools.
1. Our Merchant of Record
Our order process is securely conducted by our online reseller, Paddle.com. Paddle.com is the "Merchant of Record" for all our orders. This means that Paddle handles all payment processing, localized tax collection, and issues all invoices and receipts.
2. Refund Policy & Eligibility
Because Paddle is the Merchant of Record, all refunds and order disputes are strictly handled in accordance with Paddle's Terms of Sale and Refund Policy.
We do not set any independent restrictions, qualifiers, or exceptions that override Paddle's official policy. If you are unsatisfied with your subscription or purchase, you are eligible to request a refund, subject to Paddle's standard review and approval process.
3. How to Request a Refund
You can easily request a refund through either of the following methods:
Contact Soccermates Support: Email us directly at [email protected]. Please include your order number or the email address used for the purchase. We will promptly initiate the refund request with Paddle on your behalf.
Contact Paddle Directly:You can reach out to Paddle's buyer support team directly by visiting paddle.net or by replying to the original email receipt you received from Paddle after your purchase.
4. Processing Time
Once a refund is processed and approved by Paddle, it typically takes several business days for the funds to reflect in your account, depending on your original payment method and your financial institution.
5. Subscription Cancellations
If you are on a recurring billing cycle (e.g., Monthly or Yearly), you may cancel your subscription at any time to prevent future charges. Please note that cancelling a subscription prevents future billing but does not automatically trigger a refund for the current active billing cycle.
Contact Us
If you have any questions or need further assistance regarding your billing or this policy, please do not hesitate to contact us at [email protected]